Returns Policy

Unwanted goods/wrongly ordered

Goods will be collected at a charge of £49.00 per item. Goods must be returned in the original packaging they arrived in. Goods assembled will not be returnable.

Please note that unwanted mattresses cannot be returned once opened due to health laws. We reserve the right to send any returned mattresses back again if we believe they have been opened and/or used.

Any mattresses received that are vacuum packed (rolled up), please do not open and unroll to inspect if the goods are incorrect. There will be clear identification seen through the packaging. Opened vacuum packed mattress will not be returned regardless of whether the correct model has or hasn’t been delivered.


Damaged or Faulty goods

Damages must be reported within 24 hours of receipt of goods. In all cases goods can only be uplifted when packaged up in the same way in which they were delivered. Goods signed for “good condition” at the door will not be collected.

Please contact us ( to arrange collection. This form must be placed in an envelope and taped securely to the each item that is being returned.


Returns Procedure

Returned items must be sent accompanied by this form fully completed to the following below address:

The Bed Shop Alfreton Ltd.
11 King Street,
DE55 7AF


    Order Details

    Full Name:

    Phone Number:

    Email Address:

    Order ID:

    Date Goods Received:

    Billing Address:

    Details of Goods

    Reason for Return:

    FaultyUnwantedWrong Product OrderedWrong Item OrderedOther


    If the item is faulty, please include a description of the fault: